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TERMS & CONDITIONS

Lifetime Frame Warranty

Rå Bikes will repair or replace, at its sole discretion, any frame or component it determines to be defective in materials or workmanship. This warranty applies to the original owner only and remains valid for the usable life of the product under normal conditions.

What Does ‘Lifetime Warranty’ Mean?
“Lifetime” refers to the practical lifespan of the frame or component under intended use, not the life of the original owner. While our steel frames are designed for longevity and durability, materials naturally wear over time. This warranty covers manufacturing defects—not long-term fatigue, misuse, or environmental damage.

OEM Parts Five Year Warranty

Rå Bikes will repair or replace, at its discretion, any carbon rim or suspension fork supplied as original equipment that is found to be defective in materials or workmanship. This coverage applies to the original owner and is valid for five years from the date of purchase.

Crash Replacement

In the event of a non-warranty situation, Ra Bikes will make replacement parts or alternatives available to the original owner at a reduced cost for the valid warranty period detailed above.

Support for Second Owners

While our warranty coverage is limited to the original owner, we recognize that Rå frames are built to last and may change hands. That’s why we offer discretionary crash/damage support to second owners on a goodwill basis. This includes access to discounted parts/frame components, and technical support, depending on product condition and stock availability.

If you're a second owner and need help, reach out—we’ll do our best to keep your bike running.

How to Start a Claim

To begin a warranty or crash replacement claim, please contact us via the contact page with the following:

  • Proof of purchase (or known frame history if you're a second owner)

  • Frame serial number / ID

  • A brief description of how it occurred (if applicable)

We'll assess your case and respond with next steps, usually within 3–5 business days.

Disclaimers, Exclusions & Limitations

The only remedies available under the above warranties are the repair or replacement of defective parts with those of equal or greater value, as determined solely by Rå Bikes.

This warranty does not cover:

  • Normal wear and tear

  • Corrosion from neglect or poor maintenance

  • Custom finishes or third-party paint/coating

  • Commercial use

  • Modifications from original spec

  • Use outside of intended design (e.g., excessive loading, unapproved modifications)

Any damage resulting from accidents, impacts, or misuse is not covered under warranty, but may be eligible for reduced-cost replacement through our crash support program.

To the fullest extent permitted by law, Rå Bikes disclaims all other express and implied warranties, including but not limited to merchantability and fitness for a particular purpose. Liability is limited strictly to product repair or replacement; Rå Bikes is not responsible for incidental or consequential damages, including personal injury or property damage.

Some jurisdictions do not allow exclusions or limitations of implied warranties or incidental damages. In such cases, this warranty will be adjusted to comply with local laws without affecting the rest of its enforceability.

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